RealWear & Cisco’s Webex Remote Expert

Sep 9, 2020 | Collaboration

In these days where travel is limited and we’re encouraged to distance ourselves, a solution that bridges the miles separating us will be critical. Whether it is the doctor or nurse in a hospital, retail store employees, manufacturing line workers, or field service repair individuals around the world, engineers working on remote oil rigs, mines or power plants, or car mechanics – they also need digital capabilities which are different from the traditional desk workers. This is where RealWear’s HMT-1 and Cisco Webex Teams comes in.

Webex Expert-on-Demand on RealWear turns the RealWear HMT-1(Head Mounted Tablet) into a voice-activated collaboration headset which connects the frontline worker with the rest of the organization whether or not they are at a remote office or atop a cellphone tower. All that is required is the AR device and a wireless network connection. On the other end, the expert connects to the frontline worker instantly, by using Cisco Webex Teams. The expert can see exactly what the frontline worker sees and can remotely (and securely) annotate images or documents to assist the frontline worker accomplish their mission.

This enables workers to connect to the right expert at the right time, who can guide them step-by-step in solving problems.  Experts need to see exactly what the frontline workers are seeing as they are performing their job.  And above all, the frontline worker needs this solution to be hands-free and tailored for potentially ruggedized environments

As a Cisco Advanced Collaboration Specialist and a RealWear partner, INW Solutions is excited to provide a crucial solution for critical problems. If you are interested in learning more and how we can demo or trial this solution set, contact us at

Use Cases:

  • Visual Assist: The RealWear HMT is equipped with a high definition camera that can be used to capture photos and videos in hard-to-reach places like tunnels, towers, or behind large machinery and equipment.
  • Remote Mentor/Training: The front line worker can share their point of view instantly with the back office subject matter expert, such as when using their hands to point to issues on a piece of heavy equipment, with full zoom features and high resolution smart camera.
  • Digital Workflow: Digital Workflow solutions provide visual instructions, checklists, data entry, and visual documentation of completed steps while on the go. HMT enables digital workflow to reach workers when and where they need it—improving productivity and reducing operational errors.
  • Document Navigator: Viewing documents on the HMT enables your workforce to view technical manuals and documents without needing to hold them in their hands. Using reference documents with eyes forward and hands-free improves productivity and safety.