Calling & Meeting

Offices are diverse, fast-paced, and aren’t constrained by geography. However, it’s still important for you and your employees to connect and collaborate. Whether you wish to work together one on one, keep in touch with business messaging, or brainstorm in larger meetings, being able to connect is critical. In addition, you need solutions that can scale and meet the diverse needs of your workforce.


From on-premise, hybrid or pure cloud calling solutions, INW has you covered. Our deep experience in voice-over-IP (VOIP) solutions, provides our customers access to enterprise-level expertise for any size deployment


Gone are the days of having to be at your desk or in a conference room to participate in meetings. Employees and customers are seeking solutions to maximize productivity by meeting anywhere on any device. Our solution portfolio provides intuitive solutions that can be delivered from the cloud or your data center.

Contact Center

Anyone who has called, or emailed customer support understands how a positive experience impacts their feelings and commitment towards your company or brand. On the flipside, a negative customer experience can lose a customer forever. As an expert in Cisco Contact Center Express, we can offer an integrated, full-featured solution for managing customer interactions involving voice, email, and chat. It delivers sophisticated multichannel contact routing, management, and administration features for departmental, enterprise branch office, or small to medium-sized enterprise customer care needs.
Our web-based agent desktop solution, Finesse, offers integration opportunities for call recording, workforce optimization, customer relationship software, banking platforms and many more.

Cisco Finesse provides:

  • An agent and supervisor desktop that integrates traditional contact center functions into a thin-client desktop
  • A 100 percent browser-based desktop implemented through a web 2.0 interface; no client-side installations required
  • A single, customizable “cockpit”, or interface, that gives customer care providers quick and easy access to multiple assets and information sources
  • Open web 2.0 APIs that simplify the development and integration of value-added applications and minimize the need for detailed desktop development expertise